Chris Christensen

Persistent problems are ones that have existed for a long time and have proven to be unresponsive to previous attempts to solve them.

before evaluating each idea independently to determine which ideas are the best.

Third-Party Audits

may be too close to them to see them clearly—they cannot see the forest for the trees.

may be too close to them to see them clearly—they cannot see the forest for the trees.

Voice of the Customer

most customers do not complain officially about their experiences—if they don’t like what you do for them they more often merely move on to another supplier or suffer in silence.

Waste (“Muda”) Checklist

Identify Project Risk (5 X 5 Matrix)

Tom Kendrick’s 2009 book Identifying and Managing Project Risk.