Chris Christensen

The second consideration for selecting a problem to solve is that the problem must be significant.

BCG Matrix
Pair-Wise Comparison
Weighted Matrix
Pugh Selection Technique
Analytic Hierarchy Process (AHP)
Failure Modes and Effects Analysis (FMEA)

Silver Bullet problem to start with and return to the others as soon as the problem-solving team is completed with the first one.

Such metrics should include accessible measures of the importance and feasibility of the solution of the candidate problem

After we have found and solved the easier-to-address and more important problems (the Silver Bullets), we will want to find and solve the ones that did not fall in the Silver Bullet quadrant.

Summary of Actions Necessary in Step One—Prioritize and Select a Problem to Solve

Step Two—Redefine the Problem

well as prove the problem has been solved when it has

ensure that the selected problem is defined in terms of the gap between what we’d like to have happen and what is actually

We also quantify the gap—we use numbers to describe it