If you've ever had to apply temporary fixes to an issue that just kept coming back up, you know how frustrating it can be. To get to the root cause of the problem, to implement a proper solution you need to ask the right people the right questions. In this course you'll learn how to identify and survey the right stakeholders, how to determine the root cause, and acquire tools to enable you to dig deeper and ultimately help solve the problem.

Before you jump in and start looking for alternative solutions to a problem, it's helpful to know what people want in an ideal world. This provides some direction when solving problems, and coming up with new ideas. In this course you will learn how to get people to define their ideal states, and use basic techniques for generating and evaluating alternative solutions. You'll also learn to recognize and avoid common pitfalls that can occur during the process.

It's finally crunch time. You're struggling to make that final irrevocable decision. What's it going to be? In this course, you will learn how to make smart decisions by paying attention to key criteria such as costs, time constraints, and alignment with organizational goals. In addition you'll find out about different decision-making styles, and ways to plan and manage the implementation of your solution. Finally, you’ll learn how to evaluate an implementation, and the importance of celebrating your efforts and accomplishments.

Facing Problems and Making Decisions