Conversational Design

There’s a sense of recognition, the same simple, straightforward language that helps you in the onboarding process is the one that carries you through every interaction. It is sometimes funny, sometimes serious, sometimes just plain and informative, but throughout, it should feel like nothing more than a person, talking to another person. Human to human.

How to Win Friends and Influence People, Dale Carnegie. I often call this the only interaction design book everyone must read. The stories are adorably old-fashioned. The principles are strong.
Implementing Value Pricing: A Radical Business Model for Professional Firms, Ronald J. Baker. The cover “says” dry business textbook, but it’s much more of an entertaining meditation on creating a sustainable exchange of value.

Reclaiming Conversation: The Power of Talk in a Digital Age, Sherry Turkle. Based on five years of research, this book argues for the importance of talking to actual other humans.
On Poetry, Glyn Maxwell. These thoughts about time and the relationship between meaning and empty space are essential for all designers.
Design for Voice Interfaces, Laura Klein. A clear, brief report that outlines the core considerations.
Interview with Anna Pickard of Slack (http://bkaprt.com/cd/06-03/).
Intercom, a customer messaging company with an unusually thoughtful blog about conversational design (http://bkaprt.com/cd/06-04/)