Powerful

How do you know when people are well enough informed? Here’s my measure. If you stop any employee, at any level of the company, in the break room or the elevator and ask what are the five most important things the company is working on for the next six months, that person should be able to tell you, rapid fire, one, two, three, four, five, ideally using the same words you’ve used in your communications to the staff and, if they’re really good, in the same order. If not, the heartbeat isn’t strong enough yet.

Subscription is a numbers race, and revenue occurs only over time after an up-front investment.

Great teams are not created with incentives, procedures, and perks. They are created by hiring talented people who are adults and want nothing more than to tackle a challenge, and then communicating to them, clearly and continuously, about what the challenge is.

Culture is the strategy of how you work. And if people believe it is a strategy and that it is important, they will help you think about it deeply and try things.”
She has been i

Is what this person loves to do, that they’re extraordinarily good at doing, something we need someone to be great at

You want to be a lifelong learner; you want to always be acquiring new skills and having new experiences, and that doesn’t have to be at the same company. The fact is that sometimes you’re hired by a company to do something, and then you do it and it’s done

For so much of my traditional HR life, a huge part of my work was relationship therapy. People constantly wanted me to facilitate counseling sessions with bosses and employees. Eventually I stopped agreeing to do them because every time I tried to intervene, it backfired. What is essential, instead, is to coach not only managers but all employees that they are expected to communicate openly about issues they are having with one another

We should not make false promises of job security

And be sure that improvement is the true goal, rather than making a case to let someone go

The key is to be realistic about how likely it is that significant improvement can be made