A Practical Guide to Management

the team’s customers and your own team members. It’s a manager’s job to balance the needs of both parties.

People need to feel that the distribution of work has been fair, in terms of the quantity, quality and schedule

keep control of your emotions.

Give clear instructions so that people understand exactly what you are asking them to do for you.

she is never distracted and always makes Dave feel important and valued

The focus of this chapter is to conduct a self-assessment of your management capabilities, but before we do this, we just want to provoke you into thinking that, as a manager, you are actually being assessed all of the time, for example:
After a bad interaction with our own manager, we often go home and vent to our family about how we feel. Not only can your manager ruin your day, he or she has the potential to ruin your family’s too!
We frequently judge how fairly we are being treated in comparison to our peers, and we can feel very disgruntled when we sense injustice.