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Mark Goulston

Just Listen

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  • Konstantin Savenkovhar citeretfor 7 år siden
    The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.
  • Konstantin Savenkovhar citeretfor 7 år siden
    One of the services I provide to firms is what I call “Rent-an-Adult.”
  • Ng Mei Keathar citeretsidste år
    When bad things happen, if you resist the temptation to do anything that will make matters worse, you will discover valuable things about your company and yourself that you would never have learned had you not taken the hit.”
  • Ng Mei Keathar citeretsidste år
    The key to winning is poise under stress.
  • Ng Mei Keathar citeretsidste år
    the right words have tremendous power to heal
  • Ng Mei Keathar citeretsidste år
    nine basic rules and twelve quick techniques you can use to move people through different points on the Persuasion Cycle.
  • Nikolayhar citeretfor 4 år siden
    save yourself, you need to strip these people of the power to hurt you.

    There are three ways to do this. The first is to confront these people directly. The second is to neutralize them. The third is to walk away and make sure they don’t follow you.
  • Nikolayhar citeretfor 4 år siden
    toxic people: the ones who were easy to upset and hard to please, who let me down time after time, who wouldn’t cooperate or play fair, or who constantly made excuses and blamed other people.
  • Nikolayhar citeretfor 4 år siden
    Simply saying “I screwed up” or “I’m afraid” is often the wisest move to make when you need to reach another person.
  • Nikolayhar citeretfor 4 år siden
    Tell the people you work with that you know you’ve been an ass. Tell them you’ll do your best to reform. Lay it all on the table, and hope that they’ll feel empathy.
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