Sandy Rogers shares the three core principles required to earn the devotion of both customer and colleague.
You'll Learn:
The 3 core loyalty principles of responsibility, empathy, and generosity How indifference can destroy loyalty The importance of weekly team huddles for reinforcing new behaviors
About Sandy:
Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is a graduate of Duke and Harvard Business School.
View transcript, show notes, and links at
http://AwesomeAtYourJob.com/ep438
