This is a small book that every one should revisiting to grasp the concept.
Highlights of this book are 10 things that everyone should consider when talking to others: -
1. Stop multi-tasking
2. Ask right and open minded questions
3. Focus on the person
4. Respect other's experiences and stories
5. Avoid abrigating
6. Make your point once and avoid repeating
7. Be honest and be real
8. Allow conversation to flow freely
9. Be brief
10. Listen to others' and try to comprehend