Sara Ahmed

Happiness by providing a container in which we can deposit our wants might also contain those wants.

He suggests that something does not become good for us “until our desire … makes us uneasy in the want of it”

The complainer, rather like the diversity practitioner, knows all about stoppages and blockages, where they happen, when they happen, how they happen. I

To make use of policies in a complaint is often to point to their failure to be followed.

By “nonperformative” I refer to institutional speech acts that do not bring into effect what they name

To make a complaint is often to find a gap, a gap between what

A complaint procedure is how you learn what to do, where to go, in order to make a complaint.

you can stop something by making it hard to use.

You can be told no by being told there is no complaints procedure

administrative failure can mean more effort is required by those who make complaints