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Verne Harnish

Scaling Up

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  • aliazulkiflihar citeretfor 4 år siden
    Approach customers with a personalized warm welcome.
    • Probe politely to understand all the customers’ needs.
    • Present a solution for the customers to take home.
    • Listen for and resolve any issues or concerns.
    • End with a fond farewell and an invitation to return.
  • aliazulkiflihar citeretfor 4 år siden
    executives with good companies tend to share their titles, whereas executives at strong and great companies share what their accountabilities are in a very measurable fashion, e.g., “I am accountable for driving revenue into this company.”
  • aliazulkiflihar citeretfor 4 år siden
    we know that it takes a “village of gurus” to help a company and that no one person has all the answers. Therefore, we’ll be referencing many important books and ideas that fill in important gaps around leadership, sales, marketing, hiring, etc.
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