Harvard Business Review

Difficult Conversations (HBR 20-Minute Manager Series)

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You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:• Uncovering the root cause of friction• Maintaining a positive mind-set• Untangling the problem together• Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.
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    Ninohar citeretfor 2 år siden
    putting off a difficult conversation
    Антон Занимонецhar citeretfor 4 år siden
    Ask yourself:
    • Are there relevant factors you don’t know about?
    • Are past experiences coloring your interpretation of events?
    • Are you making unwarranted negative assumptions about the other person’s motives?
    Антон Занимонецhar citeretfor 4 år siden
    • Does my short- or long-term success rely on addressing this problem?
    • Does the situation I’m facing concern a direct report or my boss?
    • Is the relationship with this person short term (is it a one-time interaction or discrete project) or ongoing (for example, am I working with my boss’s boss or a coworker I rely on to get my job done)?
    • How important is it, to me and to the organization, to improve the relationship or the situation?
    • Is the issue affecting my ability to concentrate or how I feel about going to work every day?
    • Does the situation I’m grappling with involve other colleagues or customers?

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