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Harvard Business Review

Difficult Conversations (HBR 20-Minute Manager Series)

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You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:• Uncovering the root cause of friction• Maintaining a positive mind-set• Untangling the problem together• Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.
Denne bog er ikke tilgængelig i øjeblikket
63 trykte sider
Oprindeligt udgivet
2016
Udgivelsesår
2016
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Citater

    Ninohar citeretfor 2 år siden
    putting off a difficult conversation
    Антон Занимонецhar citeretfor 4 år siden
    Ask yourself:
    • Are there relevant factors you don’t know about?
    • Are past experiences coloring your interpretation of events?
    • Are you making unwarranted negative assumptions about the other person’s motives?
    Антон Занимонецhar citeretfor 4 år siden
    • Does my short- or long-term success rely on addressing this problem?
    • Does the situation I’m facing concern a direct report or my boss?
    • Is the relationship with this person short term (is it a one-time interaction or discrete project) or ongoing (for example, am I working with my boss’s boss or a coworker I rely on to get my job done)?
    • How important is it, to me and to the organization, to improve the relationship or the situation?
    • Is the issue affecting my ability to concentrate or how I feel about going to work every day?
    • Does the situation I’m grappling with involve other colleagues or customers?

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