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Brett King

Bank 2.0. How customer behaviour and technology will change the future of financial services

BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.
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  • Al Valkovahar citeretfor 5 år siden
    We had not done our basic homework on customer behaviour.
  • Al Valkovahar citeretfor 5 år siden
    Deregulation, increasing volatility in capital markets and
  • b7269870870har citeretfor 5 år siden
    VSC Virtual Support Centre; a call centre virtually supported by customer service representatives who typically operate from home (i.e. homesourcing)

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