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- Ivan Zharikovhar citeretfor 8 år siden
Source: Harley Manning, Forrester Research, Inc. Blog, “When It Comes to Total Returns, Customer Experience Leaders Spank Customer Experience Laggards,” Forrester Research, Inc., September 14, 2012. - Ivan Zharikovhar citeretfor 8 år sidenGoogle's Zero Moment of Truth
- Ivan Zharikovhar citeretfor 8 år siden“In the face of change we have three options: ignore it, grow with it, or drive it.”
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