Summary: The Speed of Trust Stephen M. Covey

“Trust men and they will be true to you; treat them greatly and they will show themselves great.”

– Ralph Waldo Emerson

11. Listen first
Trust grows by leaps and bounds when you get into the habit of listening before you speak. Try to understand what’s being communicated and diagnose with empathy.

If you’re the person who addresses the tough issues and acknowledges what is unsaid, people will automatically trust you more. Be courageous in your conversations. Don’t skirt the real issues but dive into them directly and openly. Doing this consistently builds confidence in your abilities because others will see you don’t bury your head in the sand

Great leaders get results in ways which will inspire and enhance trust. Outstanding companies build trust by being completely open, transparent and honest with everyone. They also create a culture where it is safe for people to grow and make mistakes as long as they learn

13 behaviors, each of which can be learned and then applied by everyone in order to generate trust:

(1) Talk straight; (2) Show respect; (3) Be transparent; (4) Right wrongs; (5) Show loyalty; (6) Deliver results; (7) Get better; (8) Confront reality; (9) State expectations; (10) Be accountable; (11) Listen first; (12) Meet commitments; (13) Extend trust

High-trust leaders consistently exhibit 13 behaviors, each of which can be learned and then applied by everyone in order to generate trust:

(1) Talk straight; (2) Show respect; (3) Be transparent; (4) Right wrongs; (5) Show loyalty; (6) Deliver results; (7) Get better; (8) Confront reality; (9) State expectations; (10) Be accountable; (11) Listen first; (12) Meet commitments; (13) Extend trust

Wave 2 – Relationship trust
Relationship trust essentially boils down to a matter of how you establish and subsequently increase the virtual trust accounts you have with other people. The key here is to act consistently at all times and in all circumstances. High-trust leaders consistently exhibit 13 behaviors, each of which can be learned and then applied by everyone in order to generate trust:

(1) Talk straight; (2) Show respect; (3) Be transparent; (4) Right wrongs; (5) Show loyalty; (6) Deliver results; (7) Get better; (8) Confront reality; (9) State expectations; (10) Be accountable; (11) Listen first; (12) Meet commitments; (13) Extend trust

Self trust is derived from your abilities and your capacity to set and achieve goals and keep commitments. If you walk your talk, then youíll feel good about your actions. That inner-sense of contentment and consistency then makes it possible for you to be worthy of the trust of others. Credibility is derived from four core sources which you should seek to build: (1) Integrity; (2) Intent; (3) Capabilities and (4) Results

Technique and technology are important, but adding trust is the issue of the decade.”

– Tom Peters, business author and consultant

Almost all conflict is a result of violated expectations.”

– Blaine Lee, author, The Power Principle