Orchestrating Experiences

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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

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480 trykte sider

Oprindeligt udgivet: 2018
Udgivelsesår: 2018

Citater

Vadym Kravtsovhar citeretfor 2 år siden
you can equip disparate stakeholders to generate ideas for making better end-to-end experiences
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Vadym Kravtsovhar citeretfor 2 år siden
Many of your colleagues likely have lived through poorly facilitated brainstorming sessions
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Vadym Kravtsovhar citeretfor 2 år siden
Opportunities result from interpreting what you have learned and placing it within the context of your organizational goals and business strategy
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