en
Matthew Syed

Black Box Thinking

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Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail.  We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses.For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box….
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442 trykte sider
Udgivelsesår
2016
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Citater

  • Вадим Мазурhar citeretfor 25 dage siden
    They both said yes
  • Вадим Мазурhar citeretfor 25 dage siden
    We all want to succeed
  • Вадим Мазурhar citeretfor 25 dage siden
    nobody wants to fail

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