SøgBibliotek
Mere ▼
BoghylderIndløs rabatkode
bookmate game
7 dage gratis
da
en
Hent appen:
iOS
·
Android
Eddie O'Kelly,Richard Keegan

LEAN SERVICE

Giv mig besked når bogen er tilgængelig
Vurdering
Føj til hylde
Har allerede læst
Rapportér en fejl i denne bog
Denne bog er ikke tilgængelig i streaming pt. men du kan uploade din egen epub- eller fb2-fil og læse den sammen med dine andre bøger på Bookmate. Hvordan overfører jeg en bog?
Søg på Google
Lean is about VALUE … the creation, delivery and retention of value.

In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.

To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …

LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.
Denne bog er ikke tilgængelig i øjeblikket
302 trykte sider
Udgivelsesår
2015

Lignende bøgerAlle

Har du allerede læst den? Hvad synes du om den?
👍👎

Citater

  • b8666007421har citeretfor 4 år siden
    The Lean Rules as they apply to people are:

    Fairness: The Lean process needs to be fair, fair to both staff and the business;
    Firmness: Once you decide how things should be done, they need to be done that way;
    Consistency: Be consistent with how you deal with people, problems and issues.
      • Synes godt om
      • Kommentar
      • Rapportér dette
    • b8666007421har citeretfor 4 år siden
      Benchmarking is much more than simply copying competitors’ best practices. Dr Edward Deming, a leading American statistician who developed many of today’s leading quality tools and approaches, wrote:

      To copy is too risky, because you don’t understand why you are doing it. To ADAPT, and not adopt, is the way.
        • Synes godt om
        • Kommentar
        • Rapportér dette
      • Ксеничhar citeretfor 5 år siden
        In an office, forms of waste include:
        Counting;
        Moving;
        Looking for papers;
        Reworking;
        Filing;
        Sorting;
        Reconciling;
        Checking;
        Duplicating.
          • Synes godt om
          • Kommentar
          • Rapportér dette

        På boghylderne

        Giv et bibliotek i stedet for blot én bog.Giv et Bookmate-abonnement →
        fb2epub
        Træk og slip dine filer (ikke mere end 5 ad gangen)